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GENERAL:


Please make sure that you have read the following terms & conditions before placing your order. Placing an order will be taken as acknowledgement that you have read and accept the following terms &conditions

The content of this website will be updated from time to time and changes will be made to the list of products available for purchase. Changes will be made to these terms and conditions from time to time.



CURRENCY:


All prices shown are in Sterling (£). This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed if you are located outside the UK.


PRICES AND DESCRIPTIONS:


We take reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct

All descriptions, illustrations and sizes contained in this website are only intended to give a general idea of the products, specifications may vary slightly.


ORDER CONFIRMATION:


When you place an order, you will receive an e-mail confirming your order.

This does not indicate that a contract exists between us, until you receive an email confirming that your order has been despatched. If you do not receive an e-mail in your Incoming Mail box within a reasonable period, please check your Junk/Spam mail box.


PAYMENT:


At present we accept payments online by credit or debit card at checkout using Sagepay and PayPal please see our Payments and Postage page for full details. We also accept Cheques and Postal Orders, this
option is only available to UK customers.. Cheque payments and Postal Orders must be in Sterling and are subject to clearance before the delivery of order. Please see our contact details for the address.

Receipts will reflect both the payee and posting details if different.


POSTAGE AND DELIVERY:


All orders will be despatched by Royal Mail.  We offer free postage for all UK orders with a value of £5.00 or over.  International delivery rates are based on weight which is calculated once you have added a product or products to your shopping cart.

We aim to despatch within 24 to 48 working hours of receiving cleared payment by Royal Mail for UK orders and Airmail for international orders. Orders under £10 will be despatched by 2nd class post in the UK.

If Royal Mail are unable to deliver for any reason and your order is not collected or redelivery arranged, it will be returned to us. This may result in additional charge to cover the cost of reposting.

If we are advised that an order has not been delivered and it has not been returned to us, we will request that you complete our Declaration Of Non Delivery form.



RETURNS POLICY:


At DKH Creations we want you to be happy with your purchase from us however, should there be a problem please see the following


a) FAULTY OR INCORRECT


If your purchase should prove to be incorrect or faulty on receipt, please inform us immediately so we may rectify the problem with minimum delay.

If the purchase needs to be returned for the above reason, then we will refund the full price paid and any reasonable postage costs incurred in returning the purchase to us.


b) NON FAULTY RETURNS


If you decide that your order, although correct and not faulty, is not required we will be pleased to provide a refund  if you return your purchase within 30 days of receipt,


To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (a letter sent by post, or e-mail). If you wish you can use the attached model cancellation form shown http://www.dkhcreations.co.uk/cancellation-34-w.asp

The communication concerning your exercise of the right to cancel must be received before the cancellation period has expired.

Items should be returned the address shown on the receipt enclosed with your order, in their original condition and the in the packaging as supplied to us by our suppliers. Please note that under the above mentioned circumstances you will be responsible for the costs of returning the item/s to us.


We suggest that in both the above situations you use  Royal Mail Signed For or Special Delivery depending on the value for your own safety.

Refunds will be processed within 14 days when returned purchase is received. 

Refunds will be made in the same form as the original payment: i.e payment made by PayPal will be refunded by Paypal.


IMPORT TAXES:

Important Notice to buyers located outside of the UK/European Union

To avoid any subsequent misunderstandings, please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax). YOU, as the importer, are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities. We are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities BEFORE entering into a contract to purchase.

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibility alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a 'gift'.


COPYRIGHT:

You may not reproduce any part of this site without our permission. Many images, descriptions, names are copyright and/or trademarked to their respective manufacturer


PRIVACY:


It is our policy to take and use your details to fulfil orders and the only information disclosed is your name and address to delivery companies such as Royal Mail to allow delivery of your order. Otherwise your details are confidential and  not passed on third parties, you will not receive unsolicited mail from other organisations as a result of ordering from us.

We may wish form time to time to advise you about new products or special offers. If you do not wish to receive information please let us know when placing your order.


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